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Shipping from Thailand swimming pool shop and SPTpools stores
We provide the very best service/prices currently available online in Thailand for pool supplies.  If these conditions are not the best solution for you, please consider shopping in a SPT regional store or other pool shop near you.

1.Please be patient with your order - time is needed to process your payment (some payment systems take up to 5 working days or more to reach us), pack your order, and send it to the carrier who will take their time to deliver your package to you. Carriers do not operate on Saturdays, Sundays, and public and religious holidays.
 We CAN NOT provide delivery dates/times - the carriers' operations are beyond our control.

2. Order processing can take 1 - 4 working days following a confirmation of payment made before 12:00 noon on a weekday,  but this is NOT a promise of service. Not all products are shipped from the same warehouse or by the same carrier. Some products might be out of stock for a short while. Manually processed orders (robots, chlorinators, manual invoicing, etc) may take longer.
We never promise faster order processing and shipping. Do not order from us if you are not  prepared to wait up to at least 7 WORKING days for order processing and delivery.

3. Special delivery instructions are NOT possible. Please make adequate arrangements for goods reception at your end. Please provide a valid telephone number. Please remember that this is Thailand and the carriers are not obliged to speak your language. 

  • Carriers in Thailand do NOT use GPS to find your house.
  • Delivery is kerbside (carriers do NOT deliver within the perimeter of your property or inside buildings).  
  • You MUST provide a correct street address. We cannot deliver to Post Office Box numbers.
  • Labels are printed from the shop software from the address exactly as entered on the customer registration or order. SwimmingPoolsThailand accept no resposibility for lost or undeliverable shipments due to incorrect addressing. All shipping addresses must include
    • street address, (Moo) Post Office Box Numbers are not allowed.
    • district (Amphoe)
    • sub district (Tambon)
    • province,(Changwat)
    • post code
    • local telephone number.
  • If undeliverable goods are retured to us, you must pay for the reurn and reshipping.

4. Prepaid shipping means that all transport costs kerbside to the buyer's given address are borne by the seller does not include insurance beyond the liability of the transport organisation.

5. Free shipping:  According to commercial usage, "free shipping" means that all transport costs kerbside to the buyer are borne by the seller, but not the transport risk.  Copyr

6. We choose the most appropriate shipping method for your order. In orders containing serveral different products, not all items in your order will be shipped at the same time, by the same carrier, or from the same SwimmingPoolsThailand warehouse. It is therefore generally not possible to group separate orders into a single shipment.

7. Shipping costs reflect any additional costs of processing and packing the order. They may differ from the prices shown on the carrier's delivery note. Currently, orders over THB 40,000.00  (except bulk chemicals) are shipped free of charge to addresses on the Thai mainland but this is subject to change without notice.

8. Packages up to 20 Kg are generally shipped by Thai Postal Services (EMS or LOGISPOST) but you must collect large or heavy packages from your nearest post office. Some orders can now be shipped by Kerry Express (maximum 20 Kg in one package only). Shipping time to your door to areas served by Kerry is usually 48 hours (business days).

9. Packages over 20 Kg or orders with multiple packages are usually shipped by Thai Parcels Co. They deliver to your door.  Shipping times are generally 3 - 7  WORKING days depending on distance.
 To avoid disappointment please check this list if your order is urgent,  especially for delivery to islands.


10. BULK ORDERS for chemicals and filter media (salt, sand, Zelbrite, etc) do NOT ship  free, on  orders over Baht 40,000.00  Please make a separate online order for these items.


11. Our liability: The delivery obligation of Swimming Pools Thailand pool shop is subject to complete, correct and timely delivery to us, in whole or in part from a supplier, manufacturer or a subcontractor.  Delivery is subject to the terms and conditions of the carrier. If you experience problems with your shipment, we will do our best to help but we are under no obligation to do so (see our Terms & Conditions).

12. Your liability: Failure to provide a correct address and telephone number may incur delays or even the loss of your package(s). Risk and cost of shipment of the goods from the factory / warehouse and the cost of any shipping insurance is the responsibility of the buyer. This applies even if the transport is carried out by a company or delivery service selected by SwimmingPoolsThailand

13. ISLANDS

Shipping to islands will  take longer.

Koh Tao: Very Small packages to Ko Tao Post office. Single packages up  to  20 Kg by  Kerry Express. Larger orders to Chumphon night ferry terminal only , to whichever of these sails first and please recover your goods at the Koh Tao port:

  • Ko Jaroen Cargo: 081 797 0276. Chumphon: 077 580 03
  • Talay Sub Cargo:  077 553 176.

Koh Lanta: Please contact your local Ko Lanta SwimmingPoolsThailand store.

Koh Samui: Small packages to Ko Samui Post office. Larger orders by road transport  to your door. Very urgent orders by Bangkok Airways cargo.

Koh Phangan: Small packages to Koh Phangan Post office. Larger orders by road transport  to your door.

Koh Chang: Small packages to Koh Chang Post office. Larger orders by road transport to a destination of your choice on the mainland.

14. UNDELIVERED/UNCLAIMED SHIPMENTS

  • You must make reasonable arrangements to be available to receive your order or to collect it  from the post office or carrier.
  • Undeliverable or unclaimed packages will be returned to us after 7 days. You will be informed if your order has been returned, with a request for your further instructions.

Please note :

You will need to pay the shipping and handling costs again before we can reship your package.

If we do not hear from you within 30 days, your order will be restocked and we will be unable to provide a refund.

15. TRANSPORT DAMAGE

  • Transport damage must be reported in writing to SwimmingPoolsThailand within 7 calendar days (168 hours) of reception of the goods. After this time, no claims can be accepted.
  • This means that any technical equipment must be installed and tested within 7 days.
  • Transport damage is compensated within the Terms & Conditions of the carrier.

These terms and conditions apply to all communications and orders whether processed online, by email, by telephone, fax, by post, or by a Swimming Pools (Thailand)  Ltd regional store or accredited agent.

Copyright ©2012 - 2017 SwimmingPoolsThailand.com™  All rights reserved.

 


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