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Testimonials | our price guarantee | pool construction | disclaimer

Q1-Q2 2017, 1,022 shipments processed. 96% of orders shipped within 24 hours (business days), 57% same day shipping. No orders lost or misdirected. 1 package received damaged. 3 wrong products shipped.

Email response time (business days): average 4.23 hours,  most answers in 2 hours or less. (Internet Industry average: 21 hours)

Our online pool store is a very special project to us. The first of its kind in Thailand in 2011, every developer and valued customer adds something unique to the mix, and together we have created something beautiful that I’m proud to be a part of. Hundreds of hours have gone into developing the Thailand Online Swimming Pool Shop, and we’re dedicated to making it better every day. Thank you for making it part of your pool world.

Nattaya Duangkamjan, CEO

The team:

Ms Puk: Customer service (Thai  and English)

Ms Ya: Customer service (Thai  and English)

Ms Usanee: Customer accounts (Thai)

Alan: Customer service (English)

Martin: Customer service - weekends (English)

Chris: Customer service & projects manager (Isan), English, French, German

Kuhn Tao: Service manager (outside repairs and service)

Sompong: Warehouse manager (Thai)

Ms Saiyan: Shipping department (Thai)

Bob: regional  manager Thailand north (English)

Peter: regional  manager Thailand south (English)

Mike: regional  manager Pattaya Rayong (English)

SwimmingPoolsThailand pool shop's 20 key features that together make it unique:

1.  Highly competive prices driven by market frces, and low shipping costs based on carriers' rates - you see the shipping cost before you check out.
2.  Service in your own language (English, French, German, Swedish, Thai).
3.  No supplementary fees for PayPal or Credit Card payments
4.  Prompt order and payment processing. Shipping by the fastest available means.
5.  Multiple payment methods for your convenience.
6.  Descriptions, images, videos, brochures - You know what you're getting before you buy
7.  Prompt replies to email & messages -  Toll Free calling.
8.  Unique additional SwimmingPoolsThailand guarantees on many technical products.
9.  Over 4,000 different products - Southeast Asia's most comprehensive range of pool supplies
10. FREE shipping on most orders over ฿ 40,000.00
11. FREE shipping over 20 Kg in local areas (Cities: Nong Khai, Udon Thani, Krabi, Chiang Mai, Surin)
12. FREE genuine expert advice - correctly matched pumps, filters, lights for your pool volume
13. Return & Refund policy
14. A fully comprehensive, 150 page PDF catalogue
15. Low installation and service fees (based on distance)
16. 45 years of swimming pool design and construction
17. 40+ emplyees including 6 full-time Western swimming pool experts and sales personnel
18. A growing network of directly owned and managed regional stores
19. Trade discounts (Mov/MoQ may apply) for professionals (Tax ID required)
20. Over 200 genuine testimonials - short selection below.

Testimonials:

(selection)

Ich wollte mich euch nur nochmal bei  euch bedanken für den Bau unser Pool. Meine Familie und  ich  freuen uns darüber jeden tag. Wir vermissen die die nette Bauarbeiter. Wir reden schon über Ihre Pools in unserem Bekanntschaftskreis.
(I just wanted to thank you again for the construction of our pool. My family and I look forward to it every day. We miss the nice construction workers. We already talk about your pools in our circle of friends.)

Hellmut, Kumphawapi (Udon Thani)  . 14 August  2013

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Mit Pool-Profis mit einem Laden fast direkt vor meiner Haustür, ich bin so froh, dass ich Sie gebeten haben, 450 km zu kommen, um meinen Pool zu bauen. Danke auch ür Ihr pünklicher Kundendienst mit Produkten und Chemikalien zu solchen angemessenen Preisen.
(With pool professionals with a store almost right outside my doorstep, I'm so glad I asked you to come 450 km to build my pool. Thank you also for your punctual customer service with products and chemicals at such reasonable prices).

Jürgen, Surin. December 2014

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Thank you for referring me to your Chiang Mai branch.  I was amazed that among the many rude and unhelpful so called pool professionals in this city who are interested in nothing more than a quick sale of a maintenance contract that there is a real gem of a man at your local branch who came all  the way to Mae Rim to  give me the free advice that my pool only some basic attention which even my kids can do in a few minutes. Please convey my thanks to  Bob.

M. E., Mae Rim. 18 February 2015

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... [swimmingpoolsthailand.com]... my experience with that company, I contacted them twice by respons eemail on their website and have 1 order processed.
They are very professional with their shop. Order handling, payment, shipping and tracking as you would expect in europe.
Incredible fast responses on email question., even on saturday within hours.

Posted by Rdteth on  CoolThaiHouse.com 27 March, 2016

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Good Morning, thank you very much to all of you. My special thanks are going to Chris for his excelent service information, and all his efforts.
All in all an outstanding service from your company.
Kind regards

Horst, Phuket. 2 August  2016

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Hello, this is Michiko living in Yangon and visiting Thailand now to buy swimming pool filter. Thank you so much for providing us with good guidance on which filter to buy.

Michiko, Yangoon. 2 August  2016

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Dear Chris, I would thank you, one more time, for your professionalism.

Best Regards,
Pierre, Bangkok, 3  August 2016

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Hi Chris, I can't tell you how pleased I am with what the gang have done.the work was beyond what I thought and can't thank you enough for getting rid of my 7 month headache.when it comes to recommending pools work or equipment,your the only company in Thailand.athis week I'm fitting the pipe and pebbles to the over flow system.thanks again,mark.

Mark, Nakhon  Pathom. 5  September 2016, Mark,

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Hi Chris and team,just a quick line to say thanks for all the work that you done in repairing my headache of a pool.its now fully auto and auto top up.the water is crystal clear ( gin) and I can't wait to get back and relax in it.thanks once again and I'll put your name in the frame of anything to do with pools.mark and wan.

Mark, Nong Wua So, (Udon Thani) 23 September 2016,

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I would like to take this opportunity to express my sincere thanks to Khun Chris, as he was extremely helpful with the information provided and recommendations on the equipment to be ordered, a fantastic service provided, and I will be sure to recommend SPT to all my friends.

Gavin, Petchabun 24 November 2016

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Hi Chris
Just a short 'heads up" on your new partner in Bang Chang
We met Mike and his family this afternoon, they really went out of their way to assist us.  I can assure your  brand and the service levels are well above any other pool shop we have encountered in our 8 years of the joy/nightmare of owning a house with a pool in Thailand.
Regards
Russell , Pattaya 7  january 2017

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Hallo  Nattaya. Thank you  to  your  team for the demo and next-day delivery of my new Dolphin. Please see the attached order for three more for my friends on our estate.

Happy  new year.

Kurt, Nong  Khai. 9 January 2017

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You weren't the absolute cheapest, but certainly the best prices for real quality, expert free advice in French and speed of delivery. This was for the first of 6 pools I'm building for my resort. I'll shortly be ordering from you for the others.

Gilles, Koh Phangan, 14 Fenruary 2017 (translated from the French original)

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Dear Khun Puk, 

This is excellent service thanks kindly. 

Best regards, 
John, Hua Hin, 18 May 2017
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Danke für Ihre Unterstützung, hat alles bestens geklappt.
Die Bestellung wurde inzwischen ausgeliefert!
(Thank you  for  your support. Everything went perfectly and the order was already delivered!)
Mit freundlichen Grüssen,
Wolfgang, Nakhon Ratchasima, 18 May 2017
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Good morning Chris,
Everything arrived, excellent service, thank you.
Roy, Lampang, 4 June 2017
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Hello Chris,
Thank you for your generous gift of the valve. Most kind of you.
Everything working well.
Ron, Uttaradit, 13 June 2017
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Attention Khun Chris yesterday Saturday19Aug received 5Kgs Calcium Chloride marked as order 17-3608 delivered by Kerry!! :) Apologize for my earlier message also on 19 Aug!! Thank you very much really appreciate you sending the special order as you said you would! :) Rain is playing havoc with our pool chemistry!! :( Thanks again hope the rain & flooding for you stops soon!! Have a nice weekend!! :)
Vic, Loei 21 August  2017
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Thank you for you fast and efficient service

Harvey, Surat Thani 15 september, 2017

Our online shop promise:

If you find a better price than ours along with all the services we offer, not only will we match it, but we'll offer you free delivery and a cash voucher to use on your next purchase


Construction:

We build swimming pools too - it's our core business - and we also provide all services related to construction.
We can offer support in every step of your DIY pool project with advice during the design stages, blueprints, choice of materials and fixtures and managing your work site
We can meet all the needs of your project.


Disclaimer: always read our T&C before you order - we reserve the right to refuse orders.

Swimming Pools (Thailand) Ltd - often copied, never rivalled


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