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Delivery addresses: format, telephone numbers and updating your address

DELIVERY ADDRESS  

To avoid delays, every order must contain a complete Thai delivery address in the correct format. Customers are responsible for keeping their delivery address and telephone number up to date before placing a new order.

An address must include, in this order:

• House and plot number (eg. 144/1), House group number (Moo) 
• Sub district (Tambon ,or Bangkok Khwaeng)
• District town/citydistrict (Amphoe/amphoe muang, or Bangkok Khet)
• Province, (Changwat)
• Post/zip code
• Local fixed-line or mobile telephone number of someone who speaks Thai (available 09:00 to 20:00 Mon - Sun) WITHOUT +66

Do not include the following in your delivery address:

• Street or soi name
• GPS coordinates
• Instructions for the delivery driver

UPDATING YOUR ADDRESS OR TELEPHONE NUMBER

We cannot do this for you.

1. Make changes at least 24 hours before you place a new order.
2. Log in to your account at 'My addresses'
3. Either:
• Update your address
or
• Delete your address and enter a new one in the required format
or
• Enter an additional address
4. Do not include +66 in your telephone number.

FAQ

Q: What is a 'moo' in a Thai address?
A: Where street names are rarely used outside cities and very large towns, it is the nearest equivalent to a neighbourhood or village section. City sub-districts are also divided into 'moo'; it is an essential requirement in a Thai postal or delivery address.

Q: You told me my address is not correct, but it is correct. What's wrong with it?
A: it might be missing one of the essential elements or for example you might have entered your district and sub-district in the wrong fields.
Q: I get regular deliveries from KEX, why do you tell me my address is wrong?
A: Although your local KEX or TP delivery driver may know where you live, our shipping documents must contain a complete and correctly formatted address accepted by our local KEX service point or TP depot.
Q: Why do I have to change my address myself? Why can't you do this for me?
A: It's a company policy. It avoids us making a mistake. Customers are responsible for providing accurate details. 
Q: Can I change my delivery address after placing my order?
A: No. Once your payment has been confirmed as received, processing starts and delivery details can no longer be changed.
Q: Why am I not supposed to not include instructions for the delivery service?
A:
  1. Precise instructions for finding your house or what to do if you are not at home cannot be entered on the electronic document and cannot be included on the label.
  2. Delivery services cannot guarantee a precise day and/or time.
  3. Drivers always call before delivering.

Q: Why should I not include '+66' in my telephone number.
A: This is because we are already in Thailand. Mobile (cell) phone numbers have 10 digits and landline numbers have 9 digits. All Telephone numbers begin with 0. This makes it easier for Thai electronic systems to complete documents and forms.