The Thailand online swimming pool shop and SPTpools Terms & Conditions         
Every account and order confirmation and invoice carries a link to these conditions. These conditions are binding and do not affects your rights under Thai law.  When creating your account on SwimmingPoolsThailand you agree to provide true, accurate, complete, and updated information about your contact details and delivery address and Thai telephone number. To avoid errors in billing and shipping please keep your registration information up to date, we cannot do this for you.

By purchasing from SwimmingPoolsThailand (the Seller) you are confirming twice that you have read and accepted these T&C unconditionally, and that you confirm also having read and fully understood the sections at PAYMENTS and SHIPPING below. 

Orders are accepted, processed, and shipped in strict compliance with Thai Civil and Commercial Code (CCC).

Terms & Conditions

1. Summary
2. Use of this website
3. Customer account
4. Communications
5. Pricing
6. Promotions
7. Product descriptions
8. Orders
9. Delays
10. Out of Stock
11. Sales, and Cancellations. REFUNDS
12. Wrong order: Seller error
13. Wrong order: Buyer error, REFUNDS
14. 'Change of mind' 7-day return policy
15. PAYMENTS
16. SHIPPING
17. Warranty / Guarantee / Returns
18. Confidentiality
19. Password
20. LEGAL NOTICE

1. Summary and definitions

1.1 Customer requirements: SwimmingPoolsThailand makes no promise that the products, services, and logistics will meet a customer's specific requirements.

1.2. Cancellation and refund policy: SwimmingPoolsThailand reserves the right to decline and cancel any order with or without reason, and to effect a refund of the paid product price and shipping cost. 
SwimmingPoolsThailand does not accept orders for Koh Tao. All purchases for Koh Tao can be made direct from our branch on the island. Order received for Koh Tao will be cancelled and refunded less any transaction fees.
In the case of orders cancelled through no fault of SwimmingPoolsThailand, restocking fees or other administrative and transaction fees will be deducted from the refund.

1.3. Delivery area: SwimmingPoolsThailand accepts orders for delivery to most destinations within the Kingdom of Thailand that are reached by a logistics service. Delivery to islands may incur additional charges. SwimmingPoolsThailand does not deliver direct to customers on Koh Tao island which is served by a partnership company.

1.4. Delivery times: Unless otherwise informed on the product page of longer delivery times, orders can be assumed to be unable to be fulfilled after a period of 15 days and are eligible for a full refund of the paid product price and shipping cost.

1.5. System and processing errors: SwimmingPoolsThailand does not and  cannot guarantee that the service and its electronic systems will be fault free. Any case of technical or human error should be reported to the Customer Services through the Help Centre form at https://swimmingpoolsthailand.com/en/contact-us.

1.6. Accuracy: SwimmingPoolsThailand does not warrant or represent the accuracy, completeness or suitability of a customer's intended use of any information on this website. Customers are responsible for the use of any information obtained from the site. All information on this website is of a general nature only and is not intended to constitute professional advice.

1.7. Availability: See also 1.2. Cancellation and refund policy. The presentation of the products in the SwimmingPoolsThailand online shop does not constitute a legally binding offer, but only an invitation to place an order; it is not a confirmation that the product is in stock. The purchase contract for the goods only comes into effect when we accept your order.  The receipt of the order confirmation immediately after placing the order does not constitute acceptance of an offer to purchase but is only intended to inform a customer that an order has been received.  No sales contract is concluded for products from one and the same order that are not listed in the shipping confirmation.

1.8. Minority language: The manufacturers of pool products do not provide user guides or instruction manuals in all languages.  SwimmingPoolsThailand does not provide translations of manufacturers' documentation.

1.9. Acceptance of Terms & Conditions: By purchasing from SwimmingPoolsThailand all customers confirm  TWO TIMES times to having read and unconditionally agreed to these to these general Terms & Conditions of trading including the delivery and payment instructions.

1.10 These Terms and Conditions apply to all communications and orders whether processed online, by email, by telephone, fax, by post, or in a Swimming Pools (Thailand) Ltd regional store or accredited agent.

1.11. 'Working days' and 'Business days' within the context of our Terms & Conditions of trading and shipping are Monday, Tuesday, Wednesday, Thursday, and Friday. They do not include Saturdays, Sundays, public or religious holidays.

1.12. 'Customer' is a person or juristic person who has contacted SwimmingPoolsThailand to seek product or price information with or without an intention to purchase a product or service.[1]

1.13. 'Buyer' is a person or juristic person who has entered a process to purchase a product or service from Swimming Pools (Thailand) Ltd regional store or accredited agent.[1]

1.14. Waivers. If under exceptional circumstances, SwimmingPoolsThailand chooses to waive any part of these Term & Conditions in favour of a buyer, this will not create a precedent to these Terms & Conditions.

1.15. Law: Business is conducted under the vendor and consumer laws of the Kingdom of Thailand. These Terms & Conditions do not affect your statutory rights under Thai Law. 

2. Use of this web site and sales outlets

2.1. Use of this web site is free and is permitted solely for the purposes of viewing the product offer, making purchases, contacting the site operator, and following links to its partners or advertisers.

2.2. This website only uses cookies that are essential to the function of an online store. By continuing to use this website, visitors agree to the use of such cookies.

2.3. SwimmingPoolsThailand accepts no responsibility for the content or use thereof of third-party websites which may be linked to from this website.

3. Customer account^[1]

3.1. In order for SwimmingPoolsThailand to fulfill guarantee and after sales services, all online buyers are required to register a customer account when purchasing a product or service. A 'Guest' account feature (purchasing without registering) is not available.

3.2. It is the sole responsibility of Customers to accurately enter, maintain, and update all parts of their customer details. SwimmingPoolsThailand cannot do this for you. Please see Sections 15 (PAYMENTS) and 16 (SHIPPING) below.

3.3. First purchaser: Products offered for sale through this web site are deemed to be for the registered customer's own use. After-sales benefits are not transferred with the transfer by sale or gift of ownership of the purchased products.

3.4. Unless subject to an individual business account agreement (B2B), SwimmingPoolsThailand accepts no responsibility whatsoever for refunds, returns, or end user support for goods that are purchased for resale, loan, hire, or for use with or for installation in third-party constructions.

3.5. Traders, pool constructors: You are directly responsible for any products purchased by you from us for installation or use on your clients' pools. Guarantee periods begin at the time of purchase. Damage, shortages, or malfunction must be reported within 7 days of receipt of of your order.

3.6. SwimmingPoolsThailand reserves the right to terminate a customer account at any time, for any reason, without notice. Credits held for refunds will be repaid in cash. Bonus vouchers will expire.

4. Communications

4.1. We reserve the right to inform our registered customers by email at any time of any changes affecting the function of our website, changes affecting customer accounts, temporary or permanent changes to availability, prices and shipping, special offers, and changes in policy and terms & conditions,

4.2. To better serve our clients and and enquirers and to avoid any misunderstanding, telephone calls may be recorded, and written communications are archived. Under our strict privacy policy, communications are not published or released to enquirers or customers or other third parties except in cases of fraud or litigation where they may be required by law or to be used in evidence.

5. Pricing, Discounts, Errors, Quotations

5.1. Prices are subject to change without notice.

5.2. Prices include sales tax at the current rate of Thai VAT.  In some cases, where connections are made from outside Thailand, or in Thailand using roaming or a VPN, or from devices that were purchased outside Thailand, prices may be displayed without VAT. The price shown in the shopping cart on checkout are definitive and include 7% VAT. 

5.3. A displayed price or a request for price information does not infer or imply a firm quotation or an offer of sale.

5.4. All offers of sale are subject to limits of quotations, possible errors in pricing, and availability, and are not legally binding.

5.5. Prices are fixed as displayed at the moment of order.

5.5.1. SwimmingPoolsThailand reserves the right to recalculate any displayed or quoted price, shipping, or other cost that is a result of a typo, misprint, error in the site software, or last minute changes by the manufacturer, distributor, or third party service provider. In such cases, customers may decline or cancel an order, and any payment thus affected will be refunded in full or credited towards other purchases.

5.6. Quotations are not issued for products with displayed prices or for products listed in price lists. Special B2B quotations are generally valid for 15 calendar days only, unless otherwise stated.

6. Promotions

6.1. Promotions are open to Thailand based customers only and exclude employees and their immediate families of SwimmingPoolsThailand Ltd, its agents and anyone professionally connected with this promotion.
6.4. Offers are available whilst stock last. Orders and/or payments received after the expiry of the promotion will be cancelled. Any such payments can either be refunded less an administrative fee, or credited in full to the customer's account for future purchases..

7. Product descriptions

7.1. SwimmingPoolsThailand is not responsible for providing product information beyond that which is provided by the manufacturer and are subject to alteration without notice. Wherever possible, manufacturers' original documentation is available for direct download from the product pages on our online store before purchase; the manufacturer's brochures and images are authoritative.

7.2. While every care is made to provide accurate information in this website as to pricing, availability, product and service details, we will not accept responsibility for any errors or omissions, or site software errors.

7.3. We are not responsible for inaccurate claims to product specification by the supplier or manufacturer. In the interests of design and improvement, products sold through our online store may differ slightly in colour, outward appearance, and technology. We are committed to updating the site content as soon as new details become available. We are not responsible for any manufacturers' or suppliers' misinformation; other products shown on manufacturers' brochures but not listed for sale on our website or in our catalogue and are not generally imported or distributed through SwimmingPoolsThailand.

7.4. Images are indicative only as provided either by the manufacturer or from photos made by SwimmingPoolsThailand. 

7.5. In the event that the product details have been described incorrectly, we will advise you accordingly for your acknowledgement and approval to proceed with your order.

8. Orders

8.1. The confirmation of an order at a price and/or a delivery period does not imply a binding acceptance of the purchase or a contract for a service. It is an acknowledgment only.

8.2. A supplement may be applied (not exceeding 5%) for the manual processing of orders. Modifications to orders are the responsibility of customers.

8.3. Written proof of payment is required from the customer (see section PAYMENT). Online orders that are not paid or proof of payment within 2 calendar days (48 hours) are cancelled. Transaction notices from bank cannot be matched to orders. Persistent order cancellations may incur limited purchasing rights.

8.4. Provided orders have been placed within our Terms & Conditions, and provided SwimmingPoolsThailand has acted within its Terms and Conditions, any payments for cancelled or unfulfilled orders will be refunded as appropriate.

8.5. Acceptance of orders: SwimmingPoolsThailand reserves the unconditional right to accept or decline orders from any customer for any reason. Payments for unfulfilled customers' orders declined by us will be refunded in full including prepaid shipping costs and bank transfer fees. Payments made to SwimmingPoolsThailand in error will be refunded less a 5% administrative charges

9. Delays

9.1. Delivery times are not promised, and cannot be promised. All published times are strictly approximations based on the average. For whatever reason an order or a service may be delayed or unable to be processed or fulfilled, if after a reasonable time has elapsed, according to Thai Consumer law, a delay of 10 business days can be considered an appropriate reason for cancellation and a refund. 

9.2. SwimmingPoolsThailand is not responsible for loss of use, degradation of pools or equipment, or loss of business due to delayed delivery or inability to deliver or provide the requested service.

9.3. Swimming Pools Thailand accepts no responsibility for loss of trade or commercial exploitation during down-time, or delays to construction projects.

9.4. Once shipped, orders can no longer be cancelled. Special imports or products made to order cannot be cancelled and cannot be refunded. Customers have a 7-day right of return.

10. Out of stock

10.1. Orders are accepted in good faith according to manufacturers' or importers' availability and stock. Products may occasionally be temporarily out of stock. The online store software may not immediately reflect or display changes in stock levels. The absence of any mention 'In Stock' or 'Out of Stock' does not necessarily imply or infer availability or non availability for ordering and shipping.

10.2. We reserve the right to cancel your order and not ship goods or provide services where they are unavailable or have been priced or described incorrectly. In this event, we will contact you accordingly and advise of you of the error or omission. A refund will be made as appropriate.

10.3. For items not generally held in stock, especially imported orders, custom orders, off-line orders, and orders subject to special manufacture, if we are unable to process or fulfill an order, within a reasonable time* any payment will be refunded in full including your bank transfer fee. This does not apply to confirmed orders that are subject to a delay in shipping or manufacture beyond our control. An inability to fulfill an order can not invoke unlawful intent.

10.4. Product substitution: At our discretion, more expensive products of similar or superior quality and performance may be offered and/or delivered instead for the price paid.

10.5. If SwimmingPoolsThailand is still unable to fulfill an order after 15 days, a full refund will be offered unless the customer agrees to wait for stock to arrive.

11. Sales, Substitutions, CANCELLATIONS

11.1. All telephone or verbal orders require a written confirmation before they can be processed. Invoices are issued for all purchases. For all purchases made by bank transfer, a copy or screenshotof the customer's bank transfer document is the proof of payment.

11.2. All products are shipped to customers from the Thai mainland. No goods are drop-shipped from outside Thai national territory. All sales are governed by Thai law, irrespective of country of destination or origin of the placement of order.

11.5. We reserve the right to offer to ship similar products of the same price or quality or better at our own additional cost where applicable.

11.6 CANCELLATION

11.6. 1. Cancellation: An order or items on an order can be cancelled before the parcel is in the logistics network (i.e. before 'Preparation in Progress status).
Before cancelling an order, please read and understand the following:
• The item(s) you want to cancel is not shipped yet.
• Cancelled items or orders cannot be recovered on our system.
• You can cancel an item or several items in your order.
• Any vouchers, discounts, or promotions applied to the order can be reused as long as the order complies with conditions.
• Prices are subject to change. We do not commit to offering the same price if you re-order.

11.7 REFUNDS

11.7.1. Refunds are generally made within 15 business days according to Thai consumer law. Refunds can be requested to be made as a bank transfer, a PayPal refund, or as a credits to the customer's SwimmingPoolsThailand account. Refunds are deducted a 5% administrative and/or restocking fee.

12. Wrong order: Seller error, seller unable to fulfill an order or service

12.1. If you placed an order and we made the mistake of shipping out the completely wrong goods, we will of course be fully responsible for the fees involved in the pickup of the goods, and sending the correct item(s). We are not responsible for delays as described in §7. Wrong order does not include an offer of substitutions for a better quality item or slight variances in colors, etc.

12.2. You must notify us within 7 days of receipt, and the products must be returned in their original undamaged packaging and unopened transparent display packaging. Returns must be sent to the address provided by our sales department. Shipping must be via Kerry Express or Flash Express. Thai Post is not acceptable.

12.3. After 7 days it is deemed that the product has been accepted and will be retained by the client.

12.4. If we are unable to  fulfil la field service mission for any reason which may or may not be beyond our control, a full refund will be made. There are no compensations for any inconvenience.

12.5. Refunds are generally made within 15 business days according to Thai consumer law. Refunds can be requested to be made as a bank transfer, a PayPal refund, or as a credits to the customer's SwimmingPoolsThailand account. There are no administrative deductions.

13. Wrong order: - Buyer error, Returns

13.1. Buyers are responsible for their own mistakes on any order. If you place an order through our online shop or by email, you are responsible for the order as we can only supply what you tell us. 

13.2. An order summary is provided when you check out. Confirm this information is 100% correct BEFORE you make your payment. You must notify us of your error by email, fax, or SMS within 7 days of receipt of the goods.

13.3. Returns: Goods must be shipped, prepaid, with proof of shipping within 7 days, complete, unused, and in original packaging in perfect condition for reselling. See also section 14, 7-day return policy. Returns must be sent to the address provided by our sales department. Shipping must be via Kerry Express or Flash Express. Thai Post is not acceptable. Refunds, if appropriate, will be made after examination of the returned product, within 15 business days according to Thai consumer law..

13.4. Refunds are not possible on chemical products or perishable goods.

13.5. Refunds on cancelled orders (change of mind or returns) are made less a handling charge and/or  restocking fee of 5%.

13.6. Duplicate orders are a customer error. An order summary is provided when you check out. Confirm this information is 100% correct BEFORE you make your payment.

14. 7-Day Policy

14.1. This means, products must be shipped back to us (date of shipping) within 7 days of certified delivery.

14.2. Customers must inform us in writing on our contact form. No products may be returned without prior written authorisation from SwimmingPoolsThailand.

14.3. Products must be returned to us at the customer's expense in perfect order for resale,  unused, and with the original packaging in perfect condition.

14.4. A 5% administrative and restocking fee will be deducted from any refund under this '7-day return' policy. Shipping costs to and from the customer are not refunded. Refunds will be made either by bank transfer or as a credit to the customer's account or to the buyer's PayPal account. Refunds may take up to 15 days to process.

15. ORDER PAYMENT (for more details and help with payment, see payment.)

15.1. By checking 'I have read the Terms & Conditions', in the checkout panel, you confirm having read and accepted the following :

15.2. You must provide us with proof of payment before we can ship your order. You must email a copy or send a phone-photo of the transaction quoting your order number and the receiving bank. The banks do not inform us of your name or order number.

15.3. Not used

15.4. Cash transfers: Transfer is immediate. Processing and shipping of orders are fastest. Payments can be made in cash over the counter at any Thai bank. Customers can make a payment with an ATM card, Debit Card, or Credit Card from an ATM machine. Orders generally ship within 1 to 2 business days from receipt of confirmation of payment, but this is not a promise of service.

15.5. ✸ Due to administrative fees, delays, and local bank charges, we do not accept foreign bank wire services (SWIFT, IBAN, WISE, WELLS FARGO, etc.). In some cases we can send you an international PayPal invoice which you can pay with your credit card. (5.0% fee).

15.6. PayPal or Credit card payment (if available) will take longer to process. PayPal and Credit Card payments may only be made to the PayPal website through the PayPal API on our website. NEVER use any other PayPal payment methods, they will not be recorded by our PayPal account and it may take many weeks for you to recover your money. NEVER post your credit card details on our website or to us by email. We are unable to assist with such Buyer errors. PayPal or Credit Card payments are not accepted for products or order over ฿30,000.00 including shipping.

15.7. The same name and email address you provided with your order must be provided, otherwise your PayPal or Credit card payment may be rejected.

15.8 For security reasons, if available, our PayPal API is not available for delivery to Thailand for cards with a billing address outside Thailand. In this case, contact us for a PayPal international invoice. (manual invoice subject to a 5% processing fee).

16. SHIPPING (for more details and help on shipping, please see our  shipping policy.

16.1. Address: You must provide a correct street address and telephone number according to our shipping address policy. 

16.2. Change of address or telephone number:  All changes should be made at least 24 hours before placing an order.
16.3. Special delivery instructions are NOT possible.  You must make adequate arrangements for goods reception at your end. You must provide a valid telephone number. and one that will be answered at all times if you are expecting a delivery.

16.4. All indications of delivery times on our website are strictly approximations only and are not a promise of service.

16.5. We do not and can not provide delivery dates/times - the carriers' operations are beyond our control. SwimmingPoolsThailand are not responsible for any loss of use or private or commercial benefits due to downtime through delay or damage, or loss of a consignment. We will do our best to help resolve such incidents, but our influence is not greater than that of the customer who is nearest to a carrier's branch office.

16.6. Not all delivery services provide tracking information and we are not obliged to use a service that does.

16.7. 'Business days' in the context of our terms and conditions of shipping, are Monday, Tuesday, Wednesday, Thursday, and Friday. Shipping days from our warehouses do not include Saturdays, Sundays, holidays or religious observances.

16.8. Shipping cost: We reserve the right to add applicable shipping and handling fees to your order. Default shipping costs are calculated automatically by the site software for each product.

16.8.1. 

16.9. Shipped: If an order has been shipped, it can not be cancelled. Returns are subject to restocking fees.

16.10. Shortages / wrong product delivered: unless you have been informed of a delayed or split delivery, shortages or wrong items delivered must be reported to us by email within 7 calendar days (168 hours) of reception of the goods, and the packaging material kept for eventual return.

16.11. Transport damage must be reported immediately by email within 24 hours of reception of the goods. Goods should be opened and inspected in the presence of the delivery service and photographs made of the damage. After this time, no claims for transport damage can be accepted.
This means that any technical equipment must be installed and tested within 7 days.

16.12. Prepaid shipping means that all transport costs kerbside to the buyer's given address are borne by the seller, and does not include insurance beyond the liability of the transport organisation.

16.13 Free shipping: Where offered, according to commercial usage, "free shipping" means that all transport costs kerbside to the buyer are borne by the seller, but not the transport risk.

16.14. We choose the most appropriate shipping method for your order depending on size/weight, type of product, and distance.

16.15. BULK ORDERS for chemicals and filter media (salt, sand, Zelbrite), very large or very heavy items such as large filters, pool heaters, slides, tiles, construction materials, etc., require a special quotation for transport.


16.16. Your liability: Your package(s) will be dispatched at your own risk and under the carrier's Terms & Conditions, but special care is taken to protect fragile objects. Failure to provide a correct address and telephone number may incur delays or even the loss of your package(s). Risk and cost of shipment of the goods from the factory / warehouse and the cost of any shipping insurance is the responsibility of the buyer. This applies even if the transport is carried out by a company or delivery service selected by SwimmingPoolsThailand.

16.17. UNDELIVERED/UNCLAIMED SHIPMENTS: Undeliverable or unclaimed packages will be returned to us after 7 days: You will be informed if your order has been returned, with a request for your further instructions.

16.18. Please note : You will need to pay the shipping and handling costs again before we can reship your package. If we do not hear from you within 30 days, your order will be restocked and we will be unable to provide a refund.

17.GUARANTEES AND WARRANTY^[2]

!7.1. SwimmingPoolsThailand accepts no responsibility for installation problems of products purchased online.

17.1.1. Guarantees are only effective when product purchases and/or installation fees or other related services have been paid in full.

17.2. Guarantee claims must first be made to SwimmingPoolsThailand in writing, either by email or through our contact form. Products may not be returned to SwimmingPoolsThailand without first obtaining a claim reference and details of the address for the product to be sent to.
17.3. In-field repairs or service guarantees do not include the travelling expenses of the service team.
17.4. Shipping costs for products sent for repair or guarantee replacements are not covered by guarantees.

17.5.1. If the product is not covered by warranty, there will be service and inspection charges in the case of repairs and non-repairs.
17.6. We provide limited assistance with making a guarantee claim under a manufacturer's warranty. We will do our best to assist you in any way in making your warranty claim, but under Thai law we are under no obligation to do so [2]. In the event of a return to the workshop the two-way transport costs are at the customer's expense, the labour and parts costs are at the manufacturer's expense.
17.7.  A warranty replacement or service does not extend the initial warranty period.
17.8. Guarantee claims should first be reported to SwimmingPoolsThailand in writing on the contact form. 
17.9. Products for repair should not be sent to SwimmingPoolsThailand without prior authority. Products that are received by a customer in a non-function condition or fail within 7 days will be replaced if reported and sent within 7 days (168 hours) of receipt. A tracking number is required as proof of shipment.
17.10. Self-repairs: Attempted self-repairs to equipment covered by a valid guarantee or warranty will void the guarantee or warranty.
17.11. For products purchased online and installed by SwimmingPoolsThailand, SPT Pools™, or their official contractor, additional exchange or infield repairs or service may be offered under the terms of SwimmingPoolsThailand, SPT Pools™ purchase order and/or installation sub-contracts.
17.12. In order for the guarantee to be valid for some technical products, manufacturers may require installation to be carried out and certified by an accredited swimming pool dealer or service agent. Installation organised by SwimmingPoolsThailand.com for products purchased from our online store is carried out by fully accredited manufacturers' or importers' agents. Gurantees may be void if carried out by non-certified and/or self-acclaimed pool professionals.
17.13. Unless otherwise stated, all products purchased through SwimmingPoolsThailand are fully covered by manufacturers' guarantees that are in force for retail sale in Thailand at the time of purchase. Unless otherwise stated, SwimmingPoolsThailand offers no other additional product warranties.
17.14. SwimmingPoolsThailand accepts no responsibility for issues arising through non-fulfillment of manufacturers' obligations. Customers are advised to complete and return any guarantee registration certificates to the manufactures' sales departments.
17.15. Unless otherwise stated in product categories, service and repairs are carried out by the Thailand based manufacturer's accredited service agents to whom faulty products must be returned at the customer's cost.
17.16. Guarantees generally cover parts and workshop labour only. On reception of authority to return, goods should be forwarded, with proof of 
date of original purchase, to an Authorised Service Centre freight paid.

17.16.1. Any travel and removal/reinstalling charges for goods repaired infield will be to the owner's account. Guarantee labour may be denied on goods not readily accessible for service personnel or mounted on exterior walls above single storey level or in underground machine rooms.
17.17. Spare parts are guaranteed when fitted in our workshop, by our service personnel infield, or by an accredited pool professional authorised by SwimmingPoolsThailand. Guarante repairs do not extend the original guarantee.There is no warranty on replacement parts supplied for D.I.Y. repairs.
17.18. D.I.Y (Do It Yourself) repairs carried out without the prior authority of SwimmingPoolsThailand, the manufacturer, or the manufacturer's agent, may void the warranty.
17.19. Transit: SwimmingPoolsThailand accepts no responsibility for loss or damage to products during transport to or from SwimmingPoolsThailand or their agents, or the manufacturer's agent.
17.20. SwimmingPoolsThailand are not responsible for any loss of use or private or commercial benefits due to downtime.
17.21. Guarantees are not available on chemical products.
17.22. Guarantees are valid for first buyer only. They do not transfer with ownership of the purchased product(s). For official trading partners of SwimmingPoolsThailand other conditions may apply according to the signed partnership contract.

18. Confidentiality

18.1. By using this web site you agree to customer details and communications provided by you to being stored in our database. By using our contact forms and email systems you agree to receive replies and further information about our products, services, and sales network

18.2. If you have checked the boxes, you may receive occasional emails or newsletters from us and our partners about new products, prices and promotions. We will not sell, hire, disclose or otherwise distribute your client details to any third parties outside our organisation. We reserve the right to send you important messages about your customer account at any time and about any specific product changes or prices whether or not you have opted out of future communications.

18.3. SwimmingPoolsTailand does not share, lend, hire, or sell customer details. Customers are advised that the use of the Internet invoves many third-party operations and technologies and may not be secure. SwimmingPoolsThailand iaccepts no responsibility for any issues arising from hacking or interception of transmitted data over the Internet.

19. Password
19.1. All customers are required to create an account. Your password is your key to successful shopping. Do not lose your password, passwords are encrypted in our database and our staff do not know them.
19.2. If you lose your password you can request a new one. A new password will be automatically generated or created manually by staff and sent to you. You can then log in and change this again on your personal information.
19.3. Note: To request a new password you must enter the email address that is currently registered by the shop software. If you do not know what this email address is, you will need to create a new account and you may lose any benefits accrued from your old account such as vouchers, credit notes, bonus points, and any other privileges. If you can prove conclusively that you are the same person who created your previous account, we may be able to restore these benefits to you, but we are under no obligation to do so.

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20 These Terms and Conditions do not affect your statutory rights. SwimmingPoolsTHailand business is conducted under the Thai Consumer Law 1979, the Electronic Transactions Act B.E. 2544 (2001) Consumer Protection Act and the Direct Sales and Direct Marketing Acts which require clear disclosures of prices, return policies, warranties, and approximate delivery times. 

Our T&C are occasionally updated to reflect trends in E-commerce, logistics, and changes in Thai law. Please review these Terms & Conditions again before placing new orders.

This site is operated by Swimming Pools (Thailand) Ltd, registered in Thailand No. 0395557000108, and is additionally licenced and authorized by the Thai Government (DBD) under current Thai laws governing E-Commerce (online sales) by Thai registered companies.
These terms and conditions apply to all communications and orders whether processed online, by email, by telephone, fax, by post, or by a Swimming Pools (Thailand) Ltd regional store or accredited agent. These Terms and Conditions do not affect your statutory rights under the Thailand Civil and Commercial Code: CCC of the Kingdom of Thailand. 

Swimming Pools (Thailand) Ltd. Registered in Thailand (Tax ID) No.0395557000108, Registered head office: 144/1, Kut Phueng, Suwannakhuha, Nong Bua Lamphu 39270

Telephone 042 109 710, 042 315 739 (business hours only)

E-mail: sales(at)swimmingpoolsthailand.com

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[1] Reizenstein, Richard C. (2004). Customer SAGE. ISBN 978-0-7619-2674-0

[2] Which.co.uk (8 March 2021) Guarantees and warranties are a contract between you and the manufacturer. Retailers will sometimes contact the manufacturer on your behalf, but they are not obliged to do so.

Copyright ©2011 - 2026 Swimming Pools (Thailand) Ltd. All rights reserved.

Updated (format) 16 July 2022