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Hem > Pool Hilfe> Help index
Find quick answers to your questions below... 
Order Status

• 1. Has my order shipped?
• 2. How do I change quantities or cancel an item in my order?
• 3. How do I track my order?
• 4. My order never arrived.
• 5. An item is missing from my shipment.
• 6. My product is missing parts.
• 7. When will my backorder arrive?
My Account

• 8. How do I create an account?
• 9. How do I edit my account information?
• 10. How much is my shipping?
• 11. I forgot my password.
• 12. How do I return my product?
• 13. I received the wrong product.
• 14. What is your return policy?
• 15. When will my order ship?
Shipping

• 16. Do you ship to my country?
• 16. Do you ship to my country?
• 17. What are my payment choices?
• 18. When will my order ship and what are my shipping charges?
• 19. What is the return policy?
Guarantees

• 20. Low Price Guarantee
• 21. Privacy Policy
• 22. Security
Pricing and Billing

• 23. Do I have to pay sales tax?
• 24. I have a question on my charges.
• 25. I need a copy of my receipt/invoice.
• 26. When will my credit appear on my account?
• 27. When will my credit card be charged?
Buyer's Guide

• 28. How do I create an account?
• 28. How do I redeem a credit voucher?
• 29. How do I find my product?
• 30. How do I navigate the site?
• 31. How do I use a coupon?
Additional Support

• 32. Customer Support
• 33. How do I contact you?
Product Support

• 34. Chemicals
• 35. Pumps
• 36. Filtration
• 37. Disinfection systems
• 38. Fixtures & Fittings