How to update your address

Changing or updating your address and telephone number is easy. Just follow the steps below, but be sure of the correct names of your Sub-District and District.

It is essential that your address is correct before you place an order. Once your order is paid, the shipping details cannot be changed. Thai transport companies are very strict about the format of addresses. They will not accept your parcels if your address cannot be correctly entered in their system.

We check your address before we ship your orders but if something is not right, we can't change it for you.

"But Kerry deliver to me regularly. They know where my house is" - No, the sending depot does not know where your house is. Every Kerry Express or Flash Express agency is a privately owned franchise.

1. Log in to your account. You will see this page:

2. Then you will see this page. Click 'Update'

3. Then you will see this form. The order of lines on the address is the same as required by the International Postal Union.

You must include these elements in your address:

•Street address, House and plot number (144/1), House group (Moo), village, gated village, or condo.
•Sub district (Tambon)
•District town/citydistrict (Amphoe/amphoe muang)
•Province, (Changwat)
•Post/zip code
•Local fixed-line or mobile telephone number (available 09:00 to 20:00)

That's it. You're done!