Where's my order?  

We are committed to keeping our customers informed. In most cases you will be informed by system-generated emails. You can also find all the information on the status of your order by logging in to your account at 'My Orders'.

Order statuses explained

  Awaiting bank transfer  Your order has been confirmed and is waiting for your payment confirmation to sales@swimmingpoolsthailand.com

 Awaiting PayPal invoice payment  Waiting for payment confirmation from PayPal

 Payment accepted  Payment has been confirmed by our accounts department

 Payment remotely accepted  Payment by a wire service. Processing takes longer while we check with our bank.

 Preparation in progress  Your order is being prepared by our warehouse

Shipped from distribution centre  Your order has been handed to the carrier. Our next message will be the tracking number (not all carriers operate a tracking system).

 Part shipment  A part of your order has been shipped. Other parts will follow.

BKK warehouse  This order has been passed to our Bangkok warehouse for processing.

Part BKK warehouse  Instructions passed to our Bangkok warehouse

 Not paid yet  Your payment confirmation has not been received. Please send a copy of yur payment slip.

Authorization accepted from PayPal   Your order has been authorised by PayPal.

Cancelled  Your order has been cancelled. Please check your email

Refunded  Your payment has been refunded

Partial refund  A part of your payment has been refunded

Delivered Your order has been successfully delivered. Please check with the carrier.

 Undelivered/returned  The carrier could not deliver your package(s) after attempting to contact you. 

Payment error  There was an error with your payment

 On hold  Your order is waiting for further instructions

 For installation  This order will be delivered and installed by our service team.

On back order  Your product is out of stock and will ship as soon as new stock arrives.

 Complete shipment  Your order has been shipped in one consignement.

Remaining order (back order)  A part of your order is out of stock and will ship as soon as available

 Special instructions - คำแนะนำพิเศษ Special instructions have been issued by our sales office

Pick up in Nong Bua Lamphu  Your can collect your package(s) from our agent in Nong Bua Lamphu

Pick up at warehouse  Your can collect your package(s) from our warehouse

 URGENT - ด่วน - dringend  This order has been prioritised by our sales office