Order statuses explained: 

< back to Where's my order?    

We are committed to keeping our customers informed. In most cases you will be informed by system-generated emails. You can also find all the information on the status of your order by logging in to your account at 'My Orders'.

•  Awaiting bank transfer  Your order has been received and is waiting for your payment confirmation to sales@swimmingpoolsthailand.com  You can also upload the copy of your payment  on our HELP CENTRE (My Order).

•  Awaiting PayPal invoice payment  Waiting for payment confirmation from PayPal. 

•  Payment accepted  Payment has been confirmed by our accounts department.Please check your email.

•  Payment remotely accepted  Payment by a wire service. Processing takes longer while we check with our bank.

•  BKK warehouse  This order has been passed to our Bangkok warehouse for processing.

•  Part BKK warehouse  Instructions for part of the order passed to our Bangkok warehouse

•  Preparation in progress  Your order is queued for picking/packing but it  has not  been dispatched yet. Please check your email.

•  Shipping to logistics partner  Your order is on the way to the carrier. The next status notification  will be  'Shipped'. Please check your email.

•  Shipped   Your order has been handed to the carrier. Our next message will be the tracking number (not all carriers operate a tracking system). Please check your email.

•  Part shipment  A part of your order has been shipped. Other parts will follow. Please check your email.

•  Not paid yet  Your payment confirmation has not been received. Please send a copy of your payment slip. Please check your email.

• Authorization accepted from PayPal   Your order has been authorised by PayPal.

•  Cancelled  Your order has been cancelled, possibly for no proof of payment within 48 hours, or  we were unable to  supply  the product or service you ordered, or you  made a duplicate order. Please check your email.• 

•  Refunded  Your payment has been refunded. Please check your email.

•  Partial refund  A part of your payment has been refunded. Please check your email.

•  Delivered Your order has been successfully delivered. Please check with the carrier. Please check your email.

•  Undelivered/returned  The carrier could not deliver your package(s) after attempting to contact you. Please check your email.

•  Payment error  There was an error with your payment. Possible loss of data with the PayPal API.

•  On hold  Your order is waiting for further instructions • 

•  For installation  This order will be delivered and installed by our service team.

•  On back order  Your product is out of stock and will ship as soon as new stock arrives.

•  Complete shipment  Your order has been shipped in one consignement.

•  Remaining order (back order)  A part of your order is out of stock and will ship as soon as available

•  Special instructions - คำแนะนำพิเศษ Special instructions have been issued by our sales office

•  Pick up in Nong Bua Lamphu  Your can collect your package(s) from our agent in Nong Bua Lamphu

•  Pick up at warehouse  Your can collect your package(s) from our warehouse

•  URGENT - ด่วน - dringend  This order has been prioritised by our sales office