Where's my order?

We are committed to keeping our customers informed. In most cases you will be informed by email.

You can find all the information you need on the status of your order by logging in to your account at 'My Orders'.

Order statuses explained

1.  Awaiting bank transfer  Your order has been confirmed and is waiting for your payment confirmation to payments@swimmingpoolsthailand.com

1.  Awaiting PayPal invoice payment  Waiting for payment confirmation from PayPal

2.  Payment accepted  Payment has been confirmed by our accounts department

2.  Payment remotely accepted  Payment has been confirmed by an outside service. Order processing may take a further 7 - 10 business days until bank charges have been checked

3.  Preparation in progress  Your order is being prepared by our warehouse

4.  Shipped from distribution centre  Your order has been shipped

5.  Part shipment  A part of your order has been shipped. Other parts will follow.

6.  BKK warehouse  This order has been passed to our Bangkok warehouse.

6.  Part BKK warehouse  Instructions passed to our Bangkok warehouse

7.  Not paid yet  Your payment confirmation has not been received

2.  Authorization accepted from PayPal   Your order has been authorised by PayPal

9.  Cancelled  Your order has been cancelled. Please check your email

10. Refunded  Your payment has been refunded

11. Partial refund  A part of your payment has been refunded

12. Delivered Your order has been successfully delivered

13. Undelivered/returned  The carrier could not deliver your package(s)

14. Payment error  There was an error with your payment

15. On hold  Your order is waiting for further instructions

16. On back order  Your product is out of stock and will ship as soon as possible

17. Complete shipment  Your order has been shipped in one consignement

18. Remaining order (back order)  A part of your order is out of stock and will ship as soon as available

19. Special instructions - คำแนะนำพิเศษ Special instructions have been issued by our sales office

20. Pick up in Nong Bua Lamphu  Your can collect your package(s) from our agent in Nong Bua Lamphu

21. Pick up at warehouse  Your can collect your package(s) from our warehouse

 URGENT - ด่วน - dringend  This order has been prioritised by our sales office