SwimmingPoolsThailand Dolphin robot service

SwimmingPoolsThailand is the fully certified sales and service partner for Dolphin robots in Thailand. Our workshop is equipped with the special Maytronics tools and electronic diagnostic system.

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Warranty claims

After-sales service

Restrictions

For after-sales service and repairs:

• You can bring your robot to us, please make an appointment.

• You can send  to us, please ask for the address of our service centre. 

• You can take or send your robot to your original vendor.

•  In Bangkok you can take your robot to the Maytronics importer (turnaround times are longer, the staff might not speak your language).

* Service for  robots purchased outside Thailand, or purchased online other than from a fully accredited brick-and-mortar store displaying the Maytronics seal of approval, will be provided at our discretion.

Please do NOT send or bring  robots to us without contacting us first. All packages must contain a document the customer's name, address, email, and telephone number. We are not responsible for products that cannot be identified.

Inspection and diagnostic is free, there is no fee for robots brought in to our centre and collected by customers. For robots shipped back with repairs declined,  repacking and return shipment will be billed at ฿500.00.

Most Dolphin parts, including power units and control systems cannot be repaired, they can only be replaced. A Maytronics diagnostic computer tells us what parts need replacing and we have special tools for disassembly and reassembly. We  are therefore no further knowledgeable about these systems than the descriptions in the user manuals.
The robot management systems are electronic, but as swimming pool engineers we are not trained as software engineers.

For robots equipped for remote control, the remote system is generally operated by an API that must be downloaded to a smart phone.

• Neither SwimmingPoolsThailand nor Maytronics are liable for any downtime or lack of use while your robot is being repaired.

• All repairs and service are carried out strictly on a first-comer-first-served basis.

* DIY repairs: There is no guarantee on parts not fitted in our service centre.

If you wish to know more, we recommend you write to the Maytronics support division:

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Transportation

When returning a robot to us, please pack adequately and securely, and use the original packaging if available. Be sure that the machine is fully emptied of water and dry. 

NOTE: Send both the machine and power supply to the address we provide.

We accept no responsibility for transportation damage or lost shipments. Please ship by KERRY EXPRESS only, and inform us of the tracking number. Do NOT use the Thai postal service.

You must include your name, return address, and telephone number in the package.

Warranty claims (*see restrictions below):

For warranty claims please contact your original vendor. If they are unable to help, or if they are no longer in business, you may contact us for advice. If your robot was purchased from us please scroll down for instructions and note that the importer/distributor is ultimately responsible for any guarantee claims.

(For the full text of the MAYTRONICS warranty, please scroll down).

Warranty can only be entertained if you robot has been duly registered with Maytronics immediately after purchase.

Warranty service does not cover the cost of shipping to and from a service centre.

If you choose to have your robot serviced or repaired by SwimmingPoolsThailand, please first contact us with a description of the problem through our contact form in any language.

❖ Please provide the following details:

• Date of purchase
• Vendor
• A copy of the sales receipt
• Serial number of the machine.
• Your location (district and province) in Thailand
• Your telephone number

If we are unable to provide advice for getting your robot started, you will then be given a reference code and then you can send it to our workshop location.

DO NOT SENT A ROBOT TO US WITHOUT SENDING US A MESSAGE FIRST.

❖ Please use only Kerry Express or Flash Express and send us the tracking number. Do not use the Thai postal services.

In the Bangkok area you can choose to bring or send your robot to the importer at

Pool & Spa Ltd
40/2 Soi 37/2
KingKaew Rd,
Rachatheva
Bangplee
Samutprakarn 10540
Tel: 0-2738-5088-98

Warranty validity:

• S Series residential robots: 2 years
• M Series residential robots: 3 years. M700: 4 years
• Wave series for commercial pools: 2 years

The Maytronics Warranty covers parts and labour in our centre. The guarantee does not cover return packaging and transportation costs.

On site service is not available. Transportation costs are not covered by warranty.

At SwimmingPoolsThailand we check the machine and make a full computer diagnostic with equipment provided to us by Maytronics.

If the issue is covered by warranty, we apply to Maytronics with the diagnostic report for authorisation to carry out the repair. Repair will be made by us on receipt of payment for the return shipping to you from our centre.

Warranty Restrictions

1. We do not accept machines for guarantee repair that have been purchased outside Thailand (see the official Guarantee Terms below) or that have been purchased online  other than from SwimmingPoolsThailand.

2. Warranty repairs, even if performed in our workshops, require approval from the Maytronics importer, who will supply any required parts.

3. Immediate repairs are not possible. All repair requests are processed on a first-come, first-served basis.

4. Neither we nor Maytronics are liable for any loss of use of your robot during the repair process.

The  MAYTRONICS warranty

(for S series robots). For other robots please see the card that came with your machine.

By using  the pool cleaner, you  accept  the terms and conditions of this warranty.

The MAYTRONICS pool  cleaner is warranted to  be free from  defects in  materials and workmanship under normal use and service, subject  to  qualifications, conditions and limitations as described below.

[Maytronics LTD] ("Maytronics") provides a warranty  covering  the motor unit, cable, and power supply of your Dolphin robotic pool  cleaner for a period of 24 months from  the date of purchase. The warranty is subject to the qualifications, conditions and limitations as described below. <

● is applicable in Australia, new Zealand, Pacific Islands, South East Asia and Southern Africa;

● covers only normal and reasonable use of the unit;

● is for manufacturing defects only;

● will be invalidated by the use of any electrical components not  originally manufactured by MAYTRONICS; and does not  cover damage, defects; malfunctions or other failures caused by or related to any use which  does not  comply  with  the instructions in  the operator's manual, including the failure of the purchaser to provide reasonable and necessary maintenance; or repairs performed by  any  service station or person other than an authorized service representative of MAYTRONICS. :

To obtain  warranty service, contact your nearest authorized MATRONICS dealer with  the date of purchase, serial number, and description  of the problem.

If a MAYTRONICS dealer instructs you  to  return the unit, you  must attach to  the unit  a copy of the invoice, including  the date of purchase, serial number and description of the problem.

if you  make a warranty  claim, MAYTRONICS or a person authorized by  MAYTRONICS will examine the unit and, if MAYTRONICS decides that  the warranty claim  is valid, it  will  at  its option either repair or replace the unit or any defective component  and return it  to  you.

The benefits provided under this warranty are in addition to other rights and remedies available to  you under any law that  cannot  lawfully be excluded under your contract with  your supplier.

Our goods come with  the guarantees that  cannot be excluded under the Australian Consumer Law.

To the maximum extent permitted by law:

The warranty obligations of MAYTRONICS shall be limited to  repair or replacement  of the product or of any  defective component, at the option of MAYTRONICS;

MAYTRONICS shall not  be liable or responsible under any  circumstances or in any amount to  the purchaser or any other person for any loss, damage, injuries, actions,claims, costs or expenses, including injury or damage to  persons or property, and damages to  any  pool  surface including  plaster, rendered, vinyl, and fibreglass, arising  out of the use or reliance on  or failure of the product in any way whatsoever; and MAYTRONICS excludes all other warranties or representations, express or implied, made by MAYTRONICS other than tose specifically set forth in this warranty or unable to be excluded by  law.

No person, firm or corporation is authorized to  make any representations or incur any  obligations in  the name of or on behalf of MAYTRONICS;

This Warranty contains the full and complete agreement between MAYTRONICS and the Purchaser.

Official Maytronics Thailand guarantee

• 1. Warning if purchase made overseas
• 1.1 All Maytronics products displayed on the https://maytronics-thailand.com website (Maytronics Products) are specifically designed and modified to comply with Thailand laws and standards.
• 1.2 Given that the laws and standards that apply to goods and services can vary quite significantly in different jurisdictions, Maytronics Thailand has ensured that all necessary modifications have been made to the Maytronics Products such that they meet Thailand’s strict product and safety standards.
• 1.3 If you have purchased or imported a product with a ‘Maytronics’ brand or similar to any of the Maytronics products displayed on https://maytronics-thailand.com from a country outside Thailand, including via the internet from a website other than https://maytronics-thailand.com, please be aware that that product was not supplied by Maytronics Thailand and may not comply with Thailand laws and standards. This may also affect the validity of any product liability insurances you may have in place.
• 1.4 If that is the case, Maytronics Thailand is not the manufacturer or supplier of the product you have purchased and has no obligation to honour any warranty given to you by the overseas supplier or manufacturer or to repair or replace your product for free.
• 1.5 Please contact us if you would like our assistance to confirm whether a Maytronics Product you have purchased from a website other than https://maytronics-thailand.com complies with Thailand laws and standards.

• 2. Liability
• 2.1 Subject to clause 2.2 and to the maximum extent permitted by law, we (Maytronics Thailand) are not liable for any loss, damage, cost, expense or liability (whether direct, indirect, consequential, exemplary, special, punitive or otherwise) however caused (including by the negligence of Maytronics Thailand), suffered by any person (including you) in connection with the purchase, manufacture or importation of Maytronics-branded products from jurisdictions outside Thailand, including where the purchase is made via websites other than https://maytronics-thailand.com (whether in relation to supply, installation, operation, failure, use or misuse or otherwise).
• 2.2 If the Competition and Consumer Act 2010 (Cth) or any other legislation provides that there is a guarantee in relation to any good or service supplied by Maytronics Thailand in connection with the supply of Maytronics Products and Maytronics Thailand’s liability for failing to comply with that guarantee cannot be excluded but may be limited, or there is other liability that cannot be excluded pursuant to clause 2.1 above, then clause 2.1 does not apply to that liability and instead Maytronics Thailand’s liability for such failure (or other non-excludable liability, as relevant) is limited to (at Maytronics Thailand’s election), in the case of a supply of goods, Maytronics Thailand replacing the goods or supplying equivalent goods or repairing the goods or paying the cost of any of those three remedies, or in the case of a supply of services, Maytronics Thailand supplying the services again or paying the cost of having the services supplied again.